Terms and Conditions for Gardening Services

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Isleworth to residential and commercial customers. By making a booking, the customer agrees to be bound by these terms. They are designed to keep the service clear, fair, and professional for both parties. In these terms, references to we, us, and our mean the service provider, and references to you and your mean the customer receiving the gardening service.

These terms apply to a wide range of garden work, including general maintenance, planting, lawn care, hedge trimming, pruning, clearance, seasonal work, and similar domestic or commercial outdoor services. They are intended to form the complete agreement between the parties unless a separate written agreement states otherwise. Any variation must be agreed in writing. No statement made before booking will override these terms unless it is expressly confirmed in writing.

For the avoidance of doubt, Gardeners Isleworth operates as a service provider and not as an insurer, product manufacturer, or waste transfer station. Where specialist tasks are required, we may refuse or limit work if it falls outside safe or lawful practice. We may also subcontract or assign elements of the work where necessary, provided the overall standard remains consistent with the service agreed.

Booking Process

A booking may be made by telephone, email, online form, or any other method we make available from time to time. A booking request does not by itself create a binding contract until we have confirmed acceptance of the work, the date, and the likely scope. We may ask for photographs, measurements, access details, or other relevant information before confirming the booking. This allows us to assess the garden service accurately and to allocate appropriate time, labour, and equipment.

When booking, you must provide accurate and complete information, including the address of the property, the nature of the work, any access restrictions, and any known hazards. If the information supplied is incomplete or incorrect, the service may need to be revised, delayed, or cancelled, and any additional cost caused by the inaccuracy may be charged to you. By confirming a booking, you authorise us to rely on the information you have provided.

We reserve the right to decline any booking at our discretion. Reasons may include unsafe conditions, weather constraints, unclear scope, lack of access, or where the requested work requires equipment or qualifications not included in the standard gardening service. If we accept the booking, we will use reasonable efforts to attend on the agreed date and within the agreed timeframe, but any stated time is an estimate unless specifically confirmed as fixed.

Service Delivery and Customer Responsibilities

You must ensure that the site is accessible at the scheduled time and that all necessary permissions are in place for us to carry out the work. This includes permission from landlords, managing agents, freeholders, neighbours, or any other relevant party where applicable. You are also responsible for ensuring that the area is reasonably safe for work and that pets, children, valuables, and fragile items are kept clear of the work zone.

Unless otherwise agreed, you must make available adequate water, electricity, or other utilities required for the service. If access is restricted, parking is unavailable, or the garden contains hidden hazards such as sharp objects, concealed cables, unstable structures, or dangerous materials, we may suspend work until the issue is resolved. Any waiting time, aborted attendance, or return visit due to circumstances beyond our control may be chargeable.

We will carry out the agreed gardening work with reasonable care and skill, using suitable methods and equipment. However, gardens are natural environments and results may vary depending on season, plant health, soil condition, previous maintenance, weather, and other factors outside our control. We do not guarantee that plants will survive pruning, relocation, treatment, or environmental stress unless a separate written warranty has been agreed.

Payments and Charges

Charges may be based on a fixed price, hourly rate, day rate, or another pricing structure communicated before the work begins. Any estimate provided is based on the information available at the time and may be revised if the actual conditions differ materially from the description given. If additional work is requested during the appointment, it may be treated as an extra chargeable service and added to the final invoice.

Unless otherwise stated, payment is due on completion of the work or within the period specified on the invoice. We may request part payment, a deposit, or full payment in advance for larger or scheduled jobs. Accepted payment methods will be confirmed at booking or invoicing stage. If payment is not made on time, we reserve the right to charge reasonable late-payment costs and suspend further services until the account is settled.

Gardeners Isleworth may vary prices where the scope changes, access is more difficult than described, waste volumes exceed expectations, or specialist materials are required. If the revised cost is likely to be substantial, we will normally notify you before proceeding where reasonably practicable. You remain responsible for payment of all agreed charges, including any authorised extras, even where you are not present at the time the work is completed.

Cancellations, Rescheduling, and No-Access Situations

You may cancel or reschedule a booking by giving reasonable notice. Where we have reserved time, staff, or equipment for your appointment, cancellation charges may apply if notice is too short to reallocate the slot. The amount of any cancellation charge will depend on the notice given, the type of service, and any costs already incurred. Where a deposit has been taken, we may apply it against cancellation costs where permitted.

If you are not present and access is required, you must make sure that alternative arrangements are in place before the appointment. If we cannot gain access, or if the work cannot proceed because of missing permissions, unsafe conditions, or inaccurate instructions, the visit may be treated as a cancellation or wasted attendance and charged accordingly. We are not liable for delay or non-performance caused by access failure or customer inaction.

If we need to cancel or move an appointment because of adverse weather, illness, equipment failure, staff shortages, safety concerns, or other matters outside our control, we will seek to give notice and rearrange the visit at the earliest reasonable opportunity. We shall not be responsible for indirect losses arising from such postponement, provided we act reasonably and in good faith.

Waste Handling and Regulations

Any green waste, soil, branches, clippings, or other garden debris removed as part of the service will be handled in accordance with applicable UK waste law and environmental obligations. We will dispose of waste only through lawful and appropriate channels. The exact arrangement may depend on the volume and type of waste, site conditions, and the service agreed. If waste disposal is included, that will be stated clearly at booking or on the invoice.

You acknowledge that some materials must be segregated, stored, or transported separately. This may include invasive plant matter, treated timber, hard-core, domestic rubbish found in the garden, contaminated soil, sharp objects, or any material that is not standard green waste. Such items may be subject to additional charges, may require special handling, or may be refused if disposal would not be lawful or safe under current regulations.

Where waste remains the customer’s responsibility, you must ensure it is stored and disposed of properly. If you ask us to remove waste that is not part of normal garden debris, you must disclose that in advance. We may decline to remove any material that poses a contamination risk, contravenes waste rules, or requires a licence or specialist contractor beyond the scope of the service. Nothing in these terms requires us to breach environmental or waste-handling law.

Liability and Limitations

We will use reasonable skill and care in providing the gardening service, but our liability is limited to losses that are foreseeable and directly caused by our proven negligence or breach of contract. We do not accept responsibility for pre-existing defects, hidden damage, unstable ground, diseased plants, structural issues, or deterioration that occurs because of natural causes, weather, pests, or the inherent condition of the property.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of enjoyment, business interruption, or any claim arising from events beyond our reasonable control. This applies whether the claim is based in contract, tort, or otherwise.

Where plants, lawns, hard landscaping, fences, ornaments, or other items are fragile, poorly maintained, or vulnerable to normal gardening processes, you should notify us in advance. We are not responsible for damage caused by items that are loose, concealed, improperly installed, or already weakened. If you ask us to work in an area despite warnings, you do so at your own risk to the extent permitted by law.

Complaints, Amendments, and General Provisions

If you have a concern about the service, you should raise it as soon as possible so that we have a reasonable opportunity to inspect the issue and, where appropriate, put matters right. Failure to notify us promptly may make it harder to assess the circumstances. Any corrective action offered by us will not constitute an admission of liability unless we confirm this in writing.

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking unless a later variation is agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No waiver of any term shall operate as a continuing waiver unless stated in writing.

These terms are intended to provide a clear and fair framework for customers using garden maintenance services, garden clearance services, and related outdoor work. They should be read alongside any quotation, invoice, or written confirmation supplied for the specific job. In the event of inconsistency, a later written agreement concerning the same booking will take priority to the extent of that inconsistency.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This legal page is drafted to reflect standard UK service arrangements and should be reviewed periodically to remain aligned with current law.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. They are designed to support a professional, transparent, and lawful service relationship for gardening work of the kind commonly arranged through gardeners in Isleworth and similar service providers. If there is any discrepancy between a verbal discussion and these written terms, the written terms will prevail unless a specific written variation is agreed between the parties.