Gardeners Isleworth Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Isleworth to residential and commercial customers. By making a booking, accepting a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Customer means the person, firm or organisation who requests or purchases services from Gardeners Isleworth.

Company means Gardeners Isleworth, the gardening services provider.

Services means any gardening, garden maintenance, soft landscaping, hedge trimming, lawn care, planting, clearance or related services provided by the Company.

Site means the garden, grounds or external area where the Services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any quotation or written confirmation of booking.

2. Scope of Services

The Company provides gardening and garden maintenance services within its usual operational area including Isleworth and surrounding locations. The specific Services to be provided, along with any special instructions, will be set out in the quotation or booking confirmation. The Company reserves the right to decline work that falls outside its expertise, is unsafe, or cannot reasonably be completed with the resources available.

All Services are carried out during normal working hours unless otherwise agreed. The Company may use its own staff, subcontractors, or a combination of both to perform the Services. All personnel engaged will be appropriately trained for the tasks they undertake.

3. Booking Process

3.1 Initial enquiry

The Customer may request a quotation or make an enquiry regarding the Services offered by the Company. The Customer should provide accurate information about the Site, including size, access, condition and any particular requirements, so that an appropriate estimate can be prepared.

3.2 Quotations

Any quotation provided is based on the information supplied by the Customer and, where applicable, a visual assessment of the Site. Quotations are generally estimates and may be subject to change if the actual conditions differ from those described or observed, or if the scope of work is altered by the Customer.

Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, the Company may review and revise the quotation to reflect any changes in costs, availability or conditions.

3.3 Accepting a booking

A booking is confirmed when the Customer explicitly accepts the quotation or service proposal provided by the Company and a date and time for the work are agreed. Acceptance may be given in writing or verbally, as agreed with the Company. By confirming a booking, the Customer acknowledges that they have read and accepted these Terms and Conditions.

3.4 Changes to bookings

The Customer may request changes to the scope of work, date or time of the booking. The Company will make reasonable efforts to accommodate such changes but cannot guarantee availability. Any adjustments may result in a revised quotation or additional charges, which will be communicated to the Customer before proceeding.

4. Access to the Site

The Customer is responsible for providing safe and reasonable access to the Site for the duration of the Services. This includes access for personnel, tools, machinery and vehicles where required. Any gates, doors or access routes must be unlocked or otherwise made available at the agreed start time.

If access is not available or is significantly restricted at the time of the appointment, the Company may be unable to perform some or all of the Services. In such cases, the Company reserves the right to apply a call-out charge or cancellation fee as set out in the cancellation section below.

The Customer must inform the Company in advance of any particular access issues, including parking limitations, restricted entry, shared access or security arrangements, so that appropriate planning can take place.

5. Customer Obligations

The Customer agrees to:

Provide accurate information about the Site and the Services required.

Ensure safe access to the Site and remove or secure any obstacles or hazards that could affect the work.

Notify neighbours or other affected parties where work may cause noise or temporary inconvenience.

Comply with all applicable laws and regulations relating to the Site and the requested Services.

Obtain any necessary consents for work on boundaries, shared hedges or trees, and any other relevant permissions from landlords, freeholders or local authorities where required.

If the Customer fails to meet these obligations and this results in delay, additional works or cancellation of the booking, the Company may charge for any wasted time, travel or costs incurred.

6. Pricing and Payments

6.1 Pricing

Prices for Services may be given as a fixed fee, an hourly rate or a combination of both. Unless otherwise stated, prices exclude the cost of materials, plants, disposal fees and any other third-party charges, which will either be included as a separate line in the quotation or agreed during the booking process.

The Company reserves the right to revise its rates and pricing structure from time to time. Any changes will not affect bookings that have already been confirmed, unless the scope of work is altered or additional Services are requested.

6.2 Payment terms

Payment is due in accordance with the terms agreed in the quotation or booking confirmation. This may include payment on completion of the work, part-payment in advance, or staged payments for larger projects. The Customer will be informed of the applicable payment terms before the Services commence.

The Company accepts payment by commonly used methods as communicated at the time of booking. Cash payments, where accepted, must be made directly to the Company representative and a receipt will be issued on request.

6.3 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend further Services until the account is brought up to date. The Company may also recover any reasonable costs incurred in pursuing overdue payments, including administrative and legal expenses.

7. Cancellations and Rescheduling

7.1 Cancellation by the Customer

The Customer may cancel or reschedule a booking by giving notice to the Company. To avoid charges, the Customer should provide as much notice as reasonably possible, and in any case no less than 24 hours before the agreed start time, unless otherwise specified in the quotation or booking confirmation.

If the Customer cancels with less than 24 hours notice, or fails to provide access to the Site at the agreed time, the Company may charge a cancellation fee or minimum call-out charge to cover lost time and costs incurred.

7.2 Cancellation by the Company

The Company may cancel or postpone a booking due to adverse weather conditions, safety concerns, staff illness, equipment failure, or other circumstances beyond its control. In such cases, the Company will endeavour to provide as much notice as possible and will offer an alternative appointment at a mutually convenient time. The Company will not be liable for any loss or inconvenience arising from such cancellations, provided that reasonable efforts are made to reschedule.

8. Health, Safety and Site Conditions

The Company will carry out the Services with due regard to health and safety requirements and will use appropriate tools and equipment for the tasks involved. The Customer must inform the Company of any known hazards at the Site, such as unstable ground, buried cables, exposed wiring, contaminated soil, aggressive animals or other risks that could affect the safety of staff or third parties.

The Company may, at its discretion, suspend or refuse to carry out work if the Site is deemed unsafe or unsuitable. In such cases, the Customer may be charged for time and costs already incurred, but no further charges will be levied for work that cannot be completed due to safety reasons.

9. Waste Handling and Environmental Regulations

The Company aims to manage garden waste in compliance with applicable waste and environmental regulations. By default, green waste such as grass cuttings, hedge trimmings and small branches may be left neatly on Site for the Customer to dispose of, unless the quotation includes removal and disposal.

If the Customer requests removal of green waste, any associated charges will be clearly stated in the quotation or agreed prior to the work commencing. Larger items, soil, rubble or non‑green waste may incur additional disposal fees, which will be discussed with the Customer.

The Customer must not request that the Company dispose of waste in a manner that breaches environmental rules, such as illegal dumping or burning where prohibited. The Company reserves the right to refuse any request that would involve a breach of waste regulations or environmental standards.

10. Materials, Plants and Guarantees

Where the Company supplies plants, materials or products as part of the Services, it will use reputable suppliers and aim to ensure that all items are of suitable quality for the intended purpose. However, the long‑term performance of plants and living materials is dependent on factors beyond the Companys control, including weather, soil conditions, pests, diseases and aftercare by the Customer.

Unless specifically agreed in writing, the Company does not guarantee the survival or growth of plants, turf or seedlings after installation. The Customer is responsible for ongoing care, watering and maintenance following completion of the Services, unless a separate maintenance agreement is in place.

11. Liability and Limitations

The Company will exercise reasonable care and skill in the provision of the Services. If the Customer believes that any part of the work has not been carried out with reasonable care and skill, the Customer should notify the Company as soon as practicable, and in any event within a reasonable time after completion, so that the issue can be assessed and, where appropriate, remedied.

The Companys liability for any loss or damage arising from the Services shall, to the fullest extent permitted by law, be limited to the amount paid by the Customer for the specific Services giving rise to the claim. The Company shall not be liable for any indirect, consequential or economic losses, including loss of profits, business interruption or loss of enjoyment.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

12. Damage to Property

The Company will take reasonable care to avoid damage to the Customers property, including lawns, borders, paving, structures and other features. Some minor disturbance to surfaces, soil or plants may be unavoidable where gardening work is carried out, and such reasonable consequences of the work shall not be considered damage.

The Customer should remove or protect any fragile items, ornaments, garden furniture or other belongings from the working area before the Services commence. The Company will not be responsible for damage to items that have been left in the working area contrary to advice or that are inherently fragile or unsuitable for a garden environment.

13. Insurance

The Company maintains appropriate insurance cover in connection with the Services it provides. Evidence of insurance can be made available to the Customer on reasonable request. The existence of insurance does not extend or increase the Companys liability beyond that stated in these Terms and Conditions or required by law.

14. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company at the earliest opportunity so that it can be investigated and, where appropriate, rectified. The Customer should provide a clear description of the issue and, where helpful, supporting information such as photographs or dates.

The Company will review the complaint in a timely manner and, if it considers that the complaint is justified, may offer to rectify the issue, provide a partial refund or take other reasonable steps. Both parties agree to act in good faith and to attempt to resolve disputes informally before considering formal legal action.

15. Privacy and Data Protection

The Company may collect and store personal information about the Customer, such as name, address and contact details, for the purpose of administering bookings, providing Services and maintaining records of work carried out. The Company will handle such information in accordance with applicable data protection laws and will not sell or disclose personal data to third parties except where necessary to perform the Services, comply with legal obligations or with the Customers consent.

16. Amendments to these Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated and will apply to future bookings. Existing confirmed bookings will remain subject to the version of the Terms and Conditions in force at the time of confirmation, unless the Customer agrees to adopt the updated version.

17. Severability

If any provision in these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the Agreement and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely approximates the intention of the original.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services.

By placing a booking with Gardeners Isleworth, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.